Terms of Service

Terms of Service at Matirio Maridadi.africa ~ Head to Toe care Online Store

Our customers have the freedom to choose what they desire from our wide variety of products on display, or to contact us directly to discuss their specific tastes and preferences, and make orders online, or via Whatsapp messaging or via our social media platforms.

When we at Matirio Maridadi receive your order, we immediately check to confirm availability of the particular product you wish to purchase and advise you accordingly. If the chosen product is ready for sale (available in our store), we will advise you and ask you to confirm your order. If any product is not available on a ready for sale basis, we will advise you on how long it will take to get the product to you and let you make a decision on confirming your order for us to process it.

For ready to sell products, the customer is required to confirm their choice after we have confirmed availability, then make payment using the provided payment method. Payments for confirmed orders should be made using Kenya Commercial Bank (KCB) Paybill No. 522522, then Vooma Till Number 6341887 (in place of Account). Account/KCB Vooma Till Number 6341887 is registered to MATIRIO MARIDADI LTD. You are not charged for paying via this KCB Vooma Till Number.

As soon as receipt of payment is confirmed on our end, we immediately start the process of dispatching the product to be delivered to you. We do free same day deliveries to our customers within Nairobi Central Business District (CBD).

For suburbs out of Nairobi CBD and other towns and cities, we offer our customers delivery at a small charge to cover the cost. Details of delivery charges are provided on our Delivery Schedule here. While we can organize doorstep deliveries for customers within Nairobi City suburbs, for other towns and cities we deliver to an agreed drop-off point for our customers’ own collection. In most parts of Kenya, we are able to do overnight deliveries once an order has been confirmed for a ready for sale products and payment has been made.

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